Terms of Service

The Growth Agent System (the "Service") is operated by Anchor AI LLC, dba Growth Agent System ("we," "us"). By creating an account, submitting a form that triggers a call, or using the Service in any way, you ("Customer," "you") agree to these Terms. If you accept on behalf of a company, you represent that you have authority to bind it. The Service is a business tool, offered to businesses — it is not directed to consumers or to anyone under 18.

The Service places and receives voice calls conducted by an artificial-intelligence assistant, stores the business data you provide (leads, appointments, campaign configuration), books appointments on your behalf, and reports call outcomes to your dashboard. Every AI call identifies itself as AI at the start of the call, as described in our AI Transparency Disclosure. We may improve, modify, or discontinue features; where a change materially reduces the Service, we will give you reasonable notice.

You are solely responsible for having a lawful basis to contact every number you submit to the Service. That includes, without limitation: the U.S. Telephone Consumer Protection Act (TCPA) and its rules on consent and artificial or prerecorded voices; the Florida Telephone Solicitation Act and other state "mini-TCPA" statutes; do-not-call registries; and any industry rules that apply to your business. Where the law requires prior express consent — or prior express written consent — you warrant that you obtained and can evidence it before submitting the number.

Call recording. Recording is off by default. If you enable it, you are responsible for complying with recording-consent laws in every jurisdiction you call — including all-party-consent states such as Florida — and the Service will play or state a disclosure where configured. Enabling recording without a lawful consent basis is a violation of these Terms.

We build disclosure and consent mechanics into the product because we believe in them, but the legal duty to call lawfully is yours, not ours, and you accept it as a condition of using the Service.

For data about your leads and customers, you are the data controller and we are your processor: we process it only to operate the Service for you, as described in the Privacy Policy. You are responsible for your own privacy notices to your leads and for the accuracy and lawfulness of the data you submit.

You will not use the Service to:

• place unlawful robocalls, spam calls, or calls to numbers without a lawful basis;
• call emergency services or emergency lines of any kind;
• collect payment-card data or health information by voice (agents are instructed to refuse it);
• impersonate a human where the law requires AI disclosure, or disable the AI disclosure;
• harass, defraud, or deceive any person, or conduct any unlawful campaign;
• probe, breach, or circumvent tenant isolation, rate limits, or any security control;
• reverse engineer the Service or use it to build a competing voice-agent product.

Violations may result in immediate suspension or termination. Attempts to breach tenant isolation are logged as forensic evidence and may be reported to authorities.

AI-generated speech and text can be wrong, incomplete, or out of date. The Service's booking records and dashboard are the system of record; statements made on a call are not commitments beyond what those records show. The Service provides business automation — it does not provide legal, medical, financial, or other professional advice, and you will not hold it out as doing so. You are responsible for supervising the Service's use in your business and for correcting any errors it produces.

Fees are charged through Stripe at the prices in our server-side catalog at the time of purchase. Card data is tokenized by Stripe in your browser and never touches our servers. Except where required by law, fees are non-refundable once the corresponding service period or setup work has begun. You are responsible for applicable taxes. We may change prices prospectively with notice; changes never apply retroactively.

You own your data. You grant us a limited license to host and process it solely to operate, secure, and improve the Service for you. We own the Service, its software, prompts, models' configurations, and all related intellectual property. If you send us feedback, we may use it without obligation. Neither side acquires the other's confidential information beyond what these Terms allow, and each side will protect the other's confidential information with reasonable care.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY CALL WILL ACHIEVE A PARTICULAR OUTCOME.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (B) OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE FEES YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. OUR COMMITMENTS NEVER EXCEED THE CORRESPONDING LIMITATIONS OF OUR UPSTREAM PROVIDERS (GOOGLE CLOUD, STRIPE, VAPI, FIREBASE, RESEND); WE PASS THROUGH, AND DO NOT EXPAND, THEIR SERVICE COMMITMENTS. THESE LIMITS DO NOT APPLY WHERE THE LAW FORBIDS THEM, AND NOTHING HERE LIMITS YOUR OWN LIABILITY UNDER SECTION 11.

You will defend and indemnify us against third-party claims, regulatory actions, fines, and reasonable attorneys' fees arising from: (a) the numbers you submit and the calls you cause the Service to place, including TCPA, FTSA, do-not-call, and recording-consent claims; (b) your data and content; (c) your breach of these Terms; or (d) your violation of law. We will notify you promptly of any such claim and reasonably cooperate at your expense.

These Terms apply while you use the Service. We may suspend or terminate for material breach (immediately for Section 5 violations or non-payment); you may terminate at any time by closing your account. Closing your account triggers a cascading hard delete of your tenant data as described in the Privacy Policy, completing within 30 days, with backups aging out on the snapshot retention schedule. Sections 6, and 8 through 14, survive termination.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Any dispute that we cannot resolve informally within 30 days of written notice will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Miami-Dade County, Florida. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court for misuse of intellectual property or breaches of security.

CLASS ACTION WAIVER: ALL DISPUTES WILL BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS ONLY. NEITHER PARTY WILL PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION AGAINST THE OTHER.

If a provision is unenforceable, the rest stand. Failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign to a successor of the business. Neither party is liable for delays caused by events beyond its reasonable control. Notices to us go to legal@growthagentsystem.com; notices to you go to your account email. These Terms, the Privacy Policy, and the AI Transparency Disclosure are the entire agreement between us about the Service, and we may update them prospectively — material changes will be announced, and continued use means acceptance.